Helpmate installation instructions

Please follow next steps to complete the installation:

1. Navigate to Admin > Tools > Compilation and deactivate the compilation mode for your store.
2. Check if your Magento store cache is enabled.
3. Unpack all files from extension archive into your magento store root directory.
4. Refresh your magento store cache.
5. Logout from your store admin and then login back, to refresh your admin user access rights.

• Navigate to System > Configuration > Templates-Master > Helpmate and enable extension for any store you need.

• Navigate to Templates Master > Helpmate > Department and create your first support department.

• Navigate to Templates Master > Helpmate > Email Gateways and set up email gateway in order to parse emails.

Note this email should not be used by other email software.

• That’s all. Navigate to your store and check how it looks.

After you install an extension you can go to:

• Support
• Forum