Troubleshooting

• Pre-troubleshooting check
• Free shipping is missing
• Tax is not applied, when changing address
• Double tax calculation
• RTL styles are not applied

Pre-troubleshooting check

FireCheckout is using default Magento functionality as basic.

After installation If you have some checkout features not working, please, check following:

• Go to your FTP [store root] > app \ etc \ modules
• Find TM_Firecheckout.xml and TM_CheckoutFields.xml and disable them by commenting
• Clear store cache
• Pass to checkout and check if you don’t see that problem at DEFAULT checkout

If an error is still there - please, contact your developer to fix it at default checkout then in most cases it will be fixed at Firecheckout

Free shipping is missing

1. Navigate to System > Configuration > TM Checkout > Firecheckout > Ajax Save and Reload Rules
2. Add Shipping Address dependency into Order total (Review) depends on option.
3. Save configuration.

Didn’t help? Proceed the following checklist:

1. Does it enabled for the active website?
2. Does shopping cart amout is larger than Minimum Order Amount option?
3. Is it visible at standard Magento checkout?

Tax is not applied, when changing address

1. Navigate to System > Configuration > TM Checkout > Firecheckout > Ajax Save and Reload Rules
2. See the Save rules for Shipping Address. Add fields that should trigger tax recalculation. (Usually it’s a zip/postal code and region).
3. Add Shipping Address dependency into Order total (Review) depends on option.
4. Save configuration.

Double tax calculation

This patch fixes two Magento bugs that was introduced in Magento 1.9.3.2:

1. Missing discount in Grand Total (Onepage and Multishipping checkout pages are affected)
2. Double tax in Grand Total (Multishipping checkout is affected)

This bug is caused by Magento 1.9.3.2 and it can be reproduced at multishipping checkout page.

In order to fix it, apply the following patch:

diff --git a/app/code/core/Mage/Sales/etc/config.xml b/app/code/core/Mage/Sales/etc/config.xml
index 4a0f5106a..ccd84054d 100644
--- a/app/code/core/Mage/Sales/etc/config.xml
+++ b/app/code/core/Mage/Sales/etc/config.xml
@@ -1227,6 +1227,7 @@
                     </grand_total>
                     <msrp>
                         <class>sales/quote_address_total_msrp</class>
+                        <before>weee,freeshipping</before>
                     </msrp>
                 </totals>
                 <nominal_totals>

RTL styles are not applied

RTL styles will be automatically applied if one of the following conditions are met:

• dir=rtl attribute is used on html or body element
• rtl class name added to the body or html element

If it does not, but you want to activate RTL styles - create custom.js file and add the following code inside:

FC.Rtl._isRtl = true;
FC.Rtl.init();