Managing a knowledgebase

Creating new articles
Creating new categories
Knowledge Base index page
Knowledge Base article page

Knowledge base articles are created by store support team in order to help users to solve their issues themselves. Knowledge base comes with Article and Category interfaces. The article, as usual, includes a description of a problem and the way of solving that.

Creating new articles

In order to create new article, please go Admin > Templates Master > Knowledge Base > Article and click on Add New Article.

Article settings

Article information tab

In the Title field specify the name of new article.
In the Url field enter the part of Url that identifies the article.
In the Categories dropdown select the category to which the request was sent.
In the Store View field select a store the article will be posted in.
In the Author field choose an author who created the article.
In the Rate field specify the article rating.
In the Create Date field enter the article creation date.
In the Modified date field enter the article modification date.
in the Sort Order field specify the order in which the articles will be displayed.
Select Yes in Enabled field.
Click on Save Article.

Content tab

Article settings

Content field allows you to specify a content for each article. You can use either default Magento WYSIWYG editor or pure html code.

Meta

Article settings

In the Keywords field specify article keywords that will be used as article meta keywords header tag.
The Description field allows you to add short description that will be used as article meta description header tag.

Creating new categories

Articles can be organized by Category to make easier what the customers are looking for. In order to create new category, please go Admin > Templates Master > Knowledge Base > Category and click on Add New Category.

Category interface

Select Yes in the Active field to enable new category.
In the Name field specify the category Name.
In the Url field enter the part of Url that identifies the category.
In the Store View field select a store, where the category is posted.
Enter the category creation date in the Create date field.
Specify a sort order in which the category will be displayed in the Sort Order field.

Knowledge Base index page

In order to find faster the article you need, please use Knowledge Base index page.

Knowledgebase page

Knowledge Base article page

Before sending the ticket to support department, try to find the answer to your request on the knowledge base article page. There are a lot of articles, which have been written in accordance with FAQs Clients.

Note: FAQs Clients are frequently asked questions.

Managing a knowledgebase

Creating new articles

Creating new categories

Knowledge Base index page

Knowledge Base article page

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