Configuration

The Helpdesk module allows you to use easy to support interfaces, email gateways, department and tickets in your Magento store.

Helpdesk configuration

Go Stores > Configuration > Swissup > Helpdesk. You can see the following settings.

General tab

General settings

In the Enable field please select Yes.
In the Cron Task Enable field please select Yes if you have configured email storage.
In the Override Contact Us Form field please select Yes if you want to replace standart contact us form.
Select Yes in the Allow Guests Create Ticket field in order to allow guest to create support ticket.

Form tab

Ticket Form settings

New Ticket Example Template - here you can change ticket message placeholder
Select Yes in the File Upload/Attaching Enable field in order to allow customers to attach files to their support request. Then you can choose the available extensions of the attached file in Allowed File Extensions.
In the Fieldname #1, #2 and # 3 fields (enabled if not empty) you can specify additional information for your issue.

Mail tab

Email settings

Select Yes in the Enable customer notification field to allow the customer get notification about update ticket.
Select Yes in the Enable admin notification field to allow the admin get notification about update ticket.
In the Archive email you can set backup email box for all your email notification.
In the Blacklist you can add email spammers or/and annoying clients.
After all settings click on Save Config.

Submit form captcha

To enable captcha on ticket submit form go to Admin > Stores > Configuration > Customers > Customer Configuration > CAPTCHA, select Helpdesk New Ticket Form and/or Helpdesk New Comment Form in Forms field and press Save config button.

Configuration

Helpdesk configuration

Submit form captcha

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