Managing article

Tickets interface allows to manage article from admin interface. Admin users can create faq from the backend.

In order to create faq article from the backend, go Admin > Swissup > KnowledgeBase > FAQ(s) and click on Add New.

General tab

• In Enabled field select Yes, if you allow admin users to escalate issues within the appropriate hidden faq.
• In the Title field specify the faq Title.

Content

• In the Content field specify the faq content. Content field allows you to specify a content for each article. You can use either default Magento WYSIWYG editor or pure html code.
• In the Sort Order field specify the faq sort order.
• In the Rating field specify the faq one more sort ordering.

Search Engine Optimization

• In the Url Key field specify the faq url identifier.
• In the Meta Title field specify the faq meta title.
• In the Meta Keywords field specify the faq meta keywords.
• In the Meta Description field specify the faq meta description.

Categories

• In the Category select the categories where the faq will be active. This setting allows you to assign support faq to separate category.

Websites

• In the Store View select the store where the faq will be active. This setting allows you to assign support faq to separate store.

Click on Save.

You can also check

• Installation
• Configuration
• Managing category
• Support
• Forum