Home > Magento 2.x > Extensions > Knowledgebase > KnowledgeBase managing faqs

Managing article

Tickets interface allows to manage article from admin interface. Admin users can create faq from the backend.

In order to create faq article from the backend, go Admin > Swissup > KnowledgeBase > FAQ(s) and click on Add New.

General tab

New faq interface

In Enabled field select Yes, if you allow admin users to escalate issues within the appropriate hidden faq.
In the Title field specify the faq Title.

Content

In the Content field specify the faq content. Content field allows you to specify a content for each article. You can use either default Magento WYSIWYG editor or pure html code.
In the Sort Order field specify the faq sort order.
In the Rating field specify the faq one more sort ordering.

Search Engine Optimization

In the Url Key field specify the faq url identifier.
In the Meta Title field specify the faq meta title.
In the Meta Keywords field specify the faq meta keywords.
In the Meta Description field specify the faq meta description.

Categories

In the Category select the categories where the faq will be active. This setting allows you to assign support faq to separate category.

Websites

In the Store View select the store where the faq will be active. This setting allows you to assign support faq to separate store.

Click on Save.

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