Use cases
- How to use contact and helpdesk form
- How to create Knowledge base article and assign it to product
- How to create Knowledge base category and assign articles to it
- How to add link to Knowledge base page at your store
- How to add article to Quick Answer interface
How to use contact and helpdesk form
Please go Admin > System > Configuration > Templates Master > Helpmate. The following steps are:
- click on
Ticket form - in
Use Default Contact Usform please select Yes - after saving configs go to your frontend and click on
Contact usat the footer of a page.
Go to Help Desk link and describe the problem you have using keywords.vThere are available articles which can help you to answer a request. If nothing found, click on Add New Ticket. Please fill the required fields and click on Save Ticket.
How to create Knowledge base article and assign it to product
Please go to Admin > Templates Master > Knowledge base. Select Article from the grid. Click on Add New Article and apply the following settings:
In Article information tab
- in
Titlefield specify the article Name - in
Statusfield select Enabled - in
Contentwrite the article and click on Save Article.
Then open the product and go to the Knowledge Base. Select article and save product information. After that link to the article will be shown on products page.
How to create Knowledge base category and assign articles to it
Select Category from drop-down window in the top menu. Click on Add New Category and apply the following settings:
- in
Activefield select Yes - in
Namefield please create the category name - Then go to
Templates Master > Knowledge base > Articleand select Article Information. Enter the created category Name inCategory.
How to add link to Knowledge base page at your store
The link for KB home is located by default at http://yourstore.com/knowledgebase/index/index
You can add the link to Footer links CMS static block.
How to add article to Quick Answer interface
Before adding article to Quick answer interface, please create KB category and assign it as Quick answer category in Helpmate configuration settings. After that every article that is assigned to that category, can be used for posting quick answers.