Helpdesk extension helps a dedicated support team to provide prompt support to store users.
Helpdesk is a professional solution for issues and support request management for any e-commerce business based on Magento 2 e-commerce platform. Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. Helpdesk also provide tickets history that will help you to track and check issues resolution process. Our Magento help desk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.
Please review the following basic terms before using the extension.
Support department - allows to group your support team on separate departments in order to increase support efficiency.
Admin Users - specially designated staff which is responsible for answering requests. Each admin can participate in various support departments.
Email Storage - divides emails with access via either pop3 or imap protocol. The feature allows to establish 2-way communication from user to specific support departments.
Ticket - is a separate issue posed by the customer and assigned to specific department. Ticket can be created via contact form, helpmate form, backend or via email.
Notification email - is an email which provides the notification about ticket updating both for admin and user.